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Xenon Support Center

January 6th, 2015 07:45:32 by Imran Iqbal Comments(0) - Views(8374)
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Hi ,

We are excited to announce xenon support center on codecanyon

Xenon Support Center is clean and minimal tickets and conversations management system .It have been crafted for real-world situations , You can create companies , customers , operators and departments . Each department can have a department admin . To easily customize emails we have also integrated mailchimp templating so you can pair plain emails to mailchimp designer . Emails takes up time to compose and send so we have also integrated mailgun support . It contains 50 levels of permissions between admin , department admin and operator . It is full fledged suite for  Tickets and Live Chat management

Demo

Admin Panel

Email :  admin@mail.com

Password : admin

 

Features

  • Built on Laravel Framework 
    Laravel is one of the most popular framework at the moment and is full of features. It is easy to use and it offers a large variety of packages using composer .
  • Live Chat
    It contains livechat which you can integrate on any website . It is fast and powerful , customer can start conversation simply by entering details and click start and operators will be notified . All conversations are saved in closed conversations .
  • Canned Messages
    You can create predefined messages which can be used by operators for quick reply
  • Operators
    You can create operators for company departments . Operators have separate dashboard and can access functionalities which is assigned by department admin .
  • Department Admins and Departments
    You can create department admins who are in-charge of particular departments . You can also create department and assign department admin to it .
  • Mailchimp Templating
    This is a unique feature only visible if use mailchimp is checked in settings . You can create your own templates using mailchimp’s powerful editor use variables shown in documentation , then you can pair mailchimp templates to email templates so that next time emails use mailchimp templates instead of default .
  • Permissions ~50 levels
    Now control your department admins/operators using permissions . Complete system is based on permissions like if you assign tickets.create to operator then only he can create tickets . You can control each and everything using permissions from what users edit and what users can see .
  • Tickets
    By default if no operators are available livechat is converted to ticket . Users can login to there accounts and reply to existing tickets or create new tickets , tickets also supports attachments . Tickets panel also shows user details like ip address , country , priority , status etc .
  • Customers
    You can create customers and assign them to companies directly from admin panel .
  • Companies
    You can create companies directly from admin panel .
  • Blocking
    You can block ip using ip blocking . Types of blocking are block from accessing chat , block from creating tickets , block from login , full website blocking .
  • Mailgun
    You can use mailgun to send emails . Just go to settings , check use mailgun and enter details then save .

Installation Videos

Installing Xenon on your server

Using Mailchimp Templating from Xenon Support Center

Integrate Xenon Livechat in Wordpress

Integrate Xenon Livechat on any website

Integrate Xenon Livechat on any website

 

 

Thanks

KodeInfo

Author

  • Imran Iqbal
    Imran Iqbal

    Imran is a web developer and consultant from India. He is the founder of KodeInfo, the PHP and Laravel Community . In the meantime he follows other projects, works as a freelance backend consultant for PHP applications and studies IT Engineering . He loves to learn new things, not only about PHP or development but everything.

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